Door Supervisor

Our Door Supervisors are key to present an attractive, driven and friendly bar and events space. 

We are part of a larger company which contains The 78, Mono, The Flying Duck and Stereo. Our family of bars takes every effort to treat our staff fairly and respectfully, thus, part of your job will be to ensure everybody in the space – both staff and customers – have a positive experience during their time with us. In addition, as animal-free produce spaces, we are committed to the highest standards of avoiding animal-derived produce and promoting a vegan diet and lifestyle. While you don’t need to be vegan to work here we do expect you to respect the culture and people’s choices and beliefs.

The Door Supervisor role is shift based, with a keen eye on safety, approachability and presentation. You should expect a very hands-on approach and as such, you will bring a pro-active and adaptive attitude to problem solving.

REPORTING TO Lead Steward

REQUIREMENTS

Work with Duty Manager & Bar teams to ensure the smooth running and operation of the premises 

Respectful and mindful on communicating and engaging with persons from marginalised communities, and open to learn more

Respectful and mindful on aspects of vegan lifestyles, and open to learn more

Control ingress and egress of the premises and exists

Conduct searches in accordance with the premises search policy

Dealing professionally with concerns or queries and remain affable and respectful to all staff, customers, artists and visiting contractors (include bit about good practise on body language and saving physical touch for extreme circumstances?)

Monitor customers and behaviour in the premises, dealing swiftly with potential safety breaches

Ensure all incidents are communicated clearly to the Duty Manager as they occur and are reported and written up before close of duty

Ensure accurate attendance (click rates) are recorded and kept

Assist glass & bottle collecting where possible

Ensure on shift roles are documented accurately when staff are responsible for vulnerable spaces

Notify management with any changes or issues with your SIA license status

Provide welfare support to injured or vulnerable customers, issuing emergency first aid where necessary

Working with our Programmers & external promoters to ensure events are well managed and a pleasant affair for customers, staff, artists and event staff

Ensuring all health & safety policies are practised including, but not limited to; H&S risk assessments, fire evacuations and show stop procedures

Any other tasks as arranged to ensure The Old Hairdressers operates smoothly and attractively

SPECIFICATIONS

• A keen interest in expanding and continuing The Old Hairdresser’s future
• A good eye for detail and a strong work ethic are vital to the role
• A strong ability to prioritise workloads and ability to adapt to fast changing environments
• Excellent interpersonal skills as well as the ability to organise & communicate information to relevant parties in a timely and appropriate manner
• Regularly available during evenings, nights & weekends and expect to work during these times
• An excellent ability to problem solve and to remain calm in situations others may see as stressfulPERFORMANCE INDICATORS

Success in the role will include…

• Visibly respectful, engaged and well-informed 
• Attentive to job roles (as above)
• Sustained timeline of positive feedback from customers
• A strong and positive relationship with the other colleagues